Access Arabian Gold and Diamonds and www.arabiangoldanddiamonds.com are committed to ensure your satisfaction with any product you This excludes the Products that are designed based on Customer’s specification or customized jewels by access Arabian Gold and Diamonds.

• i. Loose Solitaire Diamonds and Loose Gemstones are not covered under 7 Day Returns policy.
• ii. The product should be returned back in same condition as delivered by Access Arabian Gold and Diamonds along with the attached security tag, do not tamper the delivery or security tag.
• iii. Product showing sign of wear or engraved, altered, resized or damaged may not be accepted and may be sent back to the customer.

Refund

While refunding for the returned jewel, shipping charge, processing fee and bank transaction charges shall be deducted and the remaining amount shall be credited to the bank account through the same payment mode which is used by the customer to purchase.

• Part payments received against customized jewelry are not refunded.
• you can expect a refund within 7 working days of our receiving your returned product.
• Access Arabian Gold and Diamonds will not be responsible for loss or damage of return shipments.
• Product invoice and certificate card provided by access Arabian Gold and Diamonds must be sent along with the ’Jewel to be returned’ while returning. Else return process shall not process.

Easy Returns

Easy Returns have ordered from us. At www.arabiangoldanddiamonds.ae . We offer a simple and friendly return policy for the products shipped with in UAE. Returning of the products is only allowed in case of any damages or defects.

Defect while delivery

Customer may return the delivered product if found defective while delivery. The policy of return for ‘defect while delivered’ is to facilitate our valuable customers for genuine fault and shall not be misused. Rules and conditions for ‘defect while delivered’ are that the jewel should genuinely have wears, manufacturing defects, cracks on the stones, missing stones and the jewel should be unused. In such a case, it has to be reported to www.arabiangoldanddiamonds.com as ‘defect while delivered’, on the delivery day itself.
If the jewel delivered to you is different from what was ordered, you shall return it unused. Access Arabian Gold and Diamonds peered the jewel on purpose either to seek or not to seek any financial benefits, legal action will be taken under all applicable laws for the cheating, theft, forgery etc.,
Access Arabian Gold and Diamonds shall take legal actions against such customer and shall also penalize by not refunding the paid amount and the jewel. Users, be aware that access Arabian Gold and Diamonds maintain every record, visual as well as legal, about the product that is shipped. Care should be taken while returning the product in the same condition as delivered by access Arabian Gold and Diamonds along with the attached security tag sent (without tampering the Security tag).

7-Day Return Policy

• 1) If there is damage to an item upon delivery, call our customer service center immediately at +971554331167 or email us at info@arabiangoldanddiamonds.ae for assistance.
• 2) Please read the information on your original packing slip.
• 3) Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original in invoice. Securely pack the unused item back.
• 4) Once your package is ready, just call our customer service team and the logistics company will pick up at your doorstep.
• 5) Jewel to be returned must be properly packed as per the associated logistics company’s requirement.
• 6) The item has to be packed in front of the courier agent.
• 7) Check the return packages to the address indicated on the packing slip: Access Arabian Gold and Diamonds Opp. NBD bank, Al Fahidi street, Meenabazar Bur Dubai, UAE P.O Box-113226, Contact: +97148324800
• 8) Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.
• 9) Now let’s say you received a damaged item, an item you didn’t order or the wrong item, we’ll at first
  a)apologize profusely and then
  b)exchange it free of charge, or a refund will be provided.
  c)Again, note that we don’t trust you, but we’ll need to inspect the item up on receipt. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly.
• 10) Jewelry being precious in nature can only returned through our authorized courier partners. Please feel free to call us on +97148324800 between 10.30 am – 8.30 pm Monday to Sunday, or mail us at info@arabiangoldanddiamonds.ae